At EFIcyent, customer satisfaction and security are our top priorities. Our refund policy is structured to ensure a transparent process for transactions requiring refunds due to service errors or other qualifying issues.

Eligibility for Refunds

Refunds are available for failed transactions caused by system errors, delays, or other disruptions. Refund requests must be made within 2-4 hours of the transaction.

Requesting a Refund

To initiate a refund, customers should contact our support team with the transaction reference number and relevant details. Refund requests will be evaluated, and customers may be required to provide additional information for verification.

Processing and Timelines

Refunds are typically processed within 5–10 business days from the approval date, although the exact timeframe may vary depending on bank processing times. Customers will be notified of the refund status via email.

Non-Refundable Transactions

Certain transaction types, such as those completed successfully or where services have been rendered, may be non-refundable. Refunds are not applicable to fees paid for completed transactions or due to user errors during transaction setup.

Exchange Rate Variations

In cases involving currency exchange, EFIcyent will process the refund in the same currency as the initial payment, though fluctuations in exchange rates may affect the refunded amount.

Customer Support

For questions regarding refund eligibility or processing status, customers may reach out to EFIcyent Support via [email protected] or Mobile number +12028366406 for personalized assistance.

Note EFIcyent reserves the right to modify this refund policy at any time. Refund requests will be handled in accordance with the policy in effect at the time of the transaction.